GENERAL PURCHASE CONDITIONS AND TERMS AND CONDITIONS OF SERVICE
EXCHANGE AND RETURN POLICY
No changes or refunds of tickets will be accepted, except in case of cancellation of the SIURANA CLIMBING FESTIVAL from 1st October to 3rd October (“Event”).
The Organizer reserves the right to alter or modify the event program. In case that the Organization alters or modifies the program, the user will not have the right to claim a refund of the amount paid.
The Organizer will not be responsible in case of loss or theft of the tickets purchased by the buyer.
The impossibility of attending the event or the commission of an error when making the purchase of the ticket (s) (for having entered the email incorrectly in the purchase process, for example) are not reasons that allow their return.
In accordance with current regulations on consumption and retail management, the Buyer may not exercise the right of withdrawal or resolution.
In case of suspension of the Event, once more than half of it has elapsed, the Buyer will not be entitled to a refund of the Ticket Price.
Bad weather conditions do not give the right to a refund of the ticket or its price.
In case of any cancellation or change that occurs in the Event, the Organizer undertakes to (i) publish it on the Website in the Event section and (ii) send an email to the Buyer at the address indicated in the process of purchase informing you about such cancellation or change.
Communications sent by the Organizer to the said email address will be considered to have been effectively notified to the buyer. The Organizer is not responsible for the effects that may arise from the inaccuracy of the electronic address provided by the buyer.
Returns & Exchanges
Changes and returns will only be accepted in case of cancellation of the Event, or in case the Buyer is sick or has symptoms of COVID-19, with due justification.
If necessary perform COVID test and the result of the test is positive, entry will be denied to the site and proceed to the full repayment of the amount of the entry of the person concerned.
In the event that the Organizer decides to return the Price, it will be reimbursed in the same means of payment used for the purchase (credit or debit card, bank transfer), within a period of fifteen (15) business days from the public communication date of cancellation of the event.
The Organizer may deny access to a person who:
- a) Manifest violent attitudes or publicly incite hatred, violence, or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance,
and especially, those who behave aggressively or cause disturbances outside or at the entrance, those who carry weapons or objects that can be used as such and those who wear clothing, objects or symbols that incite violence or suppose apology for activities contrary to the fundamental rights recognized in the Constitution.
- b) Show symptoms of drunkenness or that they are consuming drugs or narcotic substances or show symptoms of having consumed.
- c) Failure to comply with the indications provided by the Organization regarding health and safety and / or create a situation of risk or danger by themselves or by third parties.
COVID-19 REGULATIONS for event attendees
To guarantee the safety of all attendees, all people who are in any of these situations will not be able to access the venue and will obtain a refund of the amount of their tickets:
People who have a positive result in the rapid antigen test.
People who live with the assistants who have obtained a positive result.
People with a body temperature higher than 37.5Âº on the same day of the event in a control with a non-contact thermometer.
People who have a confirmed SARS-CoV-2 diagnosis and are in quarantine.
People who are in quarantine for having been in contact with a person with a confirmed diagnosis of SARS-CoV-2.
The organization may deny entry to those who oppose the antigen test if necessary.
The capacity, organization and disposition of the attendees inside the venue will, in any case, attend to the indications and measures established by the competent authorities and by the applicable regulations.
Notwithstanding the foregoing, the attendee assumes that attending the event implies a risk of exposure to Covid-19 and releases the Organization from liability for any possible contagion.
If the purchaser of the ticket has any doubts about her health, she should not attend the event and should act according to the instructions dictated by the health authorities.
In the event of presenting any symptoms, of whatever type, during the event, the attendee must immediately notify the Organization staff, who has designed a protocol to act in the event of any incident.
Attendees must respect the provisions of this section at all times. Failure to comply may be grounds for expulsion from the venue without the right to compensation and without prejudice to the administrative or criminal responsibilities that may correspond.
DISCLAIMER OF LIABILITY
By attending the Event, I declare that (i) I am at least eighteen (18) years of age or older; (ii) I have freely and voluntarily decided to participate in the Event; (iii) I am in good health and in adequate physical condition to participate in the Event;
and (iv) I am not under the influence of alcohol or illegal or prescription drugs that in any way impair my ability to safely participate in the Event.
I agree that it is my sole responsibility to determine if I am fit and healthy enough to participate in the Event, that I am responsible for my own safety and well-being at all times and under all circumstances while on the Event site.
I accept that the climb will only take place outside the facilities of Camping Siurana and therefore without any relation to the Event, exempting the organization from any incident that occurred before, during and after said activity, be it a direct or indirect consequence of it. and of not being able to carry out activities due to adverse weather conditions.
I understand and acknowledge the risks and dangers associated with participation in the Event and the sport of climbing and related activities, including, but not limited to, the possibility of serious bodily injury, illness and disease (including communicable diseases); musculoskeletal injuries and strains; permanent disability, paralysis and loss of life;
physical or emotional harm; social or economic losses; and loss or damage to personal property and equipment. Risks and dangers include, but are not limited to: accidents, contact or collision with other participants, volunteers, natural or man-made objects, imperfect climbing facilities and conditions, surface hazards; fall to the ground, on other people or objects;
wounds and / or injuries generated by the walls, ropes, or the ground; the condition and proper use of my equipment; equipment failure; bad assurance; inadequate security measures; climb beyond my personal limits; own negligence and / or that of other participants, climbers, insurers, volunteers, spectators or other people present at the Event; Adverse weather conditions;
vehicular traffic; road conditions; installations, screens, stages; bad food; contagion of covid-19; situations beyond the control of the event organizers; and other undefined risks and hazards that may not be readily foreseeable or currently unknown (â€œRisksâ€�).
I understand that such Risks cannot be eliminated without diminishing the essential qualities of the sport of climbing and the Event, and that these Risks may be caused in whole or in part by my own actions or inactions, the actions or inactions of other persons. participating in the Event, or the acts, inaction or negligence of the Released Parties defined below.
I, on my behalf, and on behalf of anyone acting on my behalf, hereby expressly assume all such Risks and liability for any damage, loss or expense incurred as a result of my participation in the Event.
I accept sole responsibility for my own conduct and actions while participating in the Event, and I understand that the Event Organizers have the authority to restrict and / or withdraw me from participation in the Event for any reason they deem fair and appropriate in their sole discretion.
The purpose of processing the personal data provided is to provide the user with access to the online content of the website and to respond to their requests. The processing of personal data is strictly necessary for the following purposes and will be carried out only for the purposes for which they are requested and authorized by the user.
The organizer, sponsors, and collaborators reserve the right to use, reproduce, distribute and / or publish photographs, films, videos, recordings and / or any other means of partial or complete registration taken on the occasion of this Event, without any financial compensation in favor of the event participant.